SuperbMyTrip Terms and Conditions of Use

The website http://superbmytrip.com/ is published and maintained by Superb My Trip Pvt. Ltd. When you access or use this website, you accept the terms and conditions mentioned below including other supplementary guidelines and future modifications, without limitation or qualification. If you do not agree with the terms and conditions, please do not use or make any reservations through this website.

Please read these terms and conditions carefully. SITE AND ITS CONTENT
  • This website is for use by consumers for travel related bookings only. You cannot and shall not distribute, exchange, transmit, modify, or sell anything copied from this website, including but not limited to images, text, videos, and, audios for any business, commercial, and personal purpose.
  • When you comply with the “Terms and Conditions of Use” of this website, the company grants you a non-transferable and non-exclusive right to enter, view, and use this site.
  • Users are requested to report us in case they find any content on the website which is harassing, threatening, unlawful, defamatory, obscene, fraudulent, abusive, pornographic, libelous, invasive of privacy rights, or objectionable. The company reserves all the rights to investigate or take action against such content which company deems inappropriate.
DISCLAIMER

For the purpose of registration on company’s website, you hereby acknowledge and agree to undergo a Mobile number verification process, for which the company uses a third party service. You hereby acknowledge, agree, and confirm to be bound by the terms and conditions of such third party service.

SuperbMyTrip Rights

Any material or content (comments, questions, suggestions etc.) sent by the user to the site via electronic mail will be treated as non-confidential by the company.


Any material submitted to this site may be broadcast, change, disclosed, performed, posted, published, sold, transmitted, or used by the company anytime and anywhere in the world.


You give up all the claims that any use of any such material violates any of your rights, including privacy rights, moral rights, property rights, or publicity rights.



DISPUTES:
  1. In case any dispute arises between the user and the company during or after the use of the site regarding the attempt to use the site, the dispute shall be referred to arbitration.
  2. The Arbitration proceeding shall be governed in accordance with the laws of India and any dispute shall be subject to jurisdiction of the appropriate courts situated in Delhi, India.
PROMOTION CODES:
  1. The promotion codes generated by the company can be availed on the company’s site as discount coupons. The discounts and advantages of promotion codes can only be availed if correct and full information regarding promotion code is filled at the time of booking. In case if user failed to use promotion code or fill up wrong details, then the company shall not be liable to give any credit once the booking is made.
  2. User can only avail the benefit of one promotional offer at a time, even if there are multiple promotional offers running. Two promotional codes cannot be combined at the time of booking.
FLIGHT BOOKING TERMS:
  1. The entire amount is required to be paid prior to the confirmation of the booking.
  2. The price displayed on the site is inclusive of all government taxes.
  3. No refund will be provided for “no-shows” or any partially unused flight ticket.
  4. Refund for partially utilized tickets will be processed as per the airline’s prevalent guidelines.
  5. Booking is required to be made for infants above the age of 24 months (2 years).
  6. Users are recommended to refer terms and conditions prior to booking the flight.
  7. All bookings issued to the customers shall be governed under the guidelines issued by the respective airline/ supplier.
  8. By accepting the terms and conditions, the users are also agreeing and accepting the terms and conditions of the airline.
  9. Seats are subject to availability.
  10. Special fares are not applicable on group booking.
Amendments
  1. Every modification in booking made on Superb My Trip is subject to modification charges levied by the airline, which may vary by flight, date and class of booking.
  2. In case of reschedule, the current booking id will be auto-cancelled and a fresh booking id will be generated on the basis of current pricing.
  3. Superb My Trip will charge a Rescheduling charges fee of Rs 300 per person in addition to the airline’s Cancellation charges.
  4. The flight booking made through us can also be modified by calling the airline directly.
Cancellation Policy:
  1. Every cancellation of booking made on SuperbMyTrip is subject to cancellation charges levied by the airline, which may vary by flight, date and class of booking.
  2. Some booked flight tickets are non-refundable as per the airline’s policies.
  3. We accept both online and offline flight ticket cancellation requests.
  4. We charge additional Rs. 300 per passenger, apart from the airline cancellation charges on each cancellation.
  5. Only the cancellation request made through telephone or emails will be entertained.
  6. In case of e-tickets,if you are initiating a cancellation request within less than 4 hours from the departure, then you are recommended to contact the airline directly. We will not be able to provide any assistance in such cases.
  7. Customers having the facility of Web/Tele Check-in, are required to contact the airline directly. We will not be able to process the refund, and we will not take any responsibility regarding the same..
  8. For the cancellation of e-tickets within less than 24 hours, the passengers are advised to contact us through telephone. Request made through any other medium will not be entertained.
Refunds:
  1. The passengers are required to contact our company directly for the refunds, the airline will not be able to process refund for the tickets booked at SuperbMyTrip.
  2. The time taken for processing the request for refund and cancellation may vary and can take up to 5 to 7 working days.
  3. Refunds for partially used tickets can take up to 25 to 30 working days, depending upon the booking class and fare charged by airline.

In addition to the above mentioned terms and conditions, please check the terms and conditions of your respective airline as well. Those terms and conditions also apply on you.

HOLIDAY PACKAGE BOOKING TERMS
  1. You acknowledge that the pictures of holiday packages shown on the website are indicative and should not be considered representative of the actual product.
  2. The prices/taxes of the holiday packages shown on the site are subject to change.
  3. Booking and confirmation of the holiday packages is subject to availability. Special rates may apply during peak or festive seasons without any prior notification.
  4. In case we are unable to provide the holiday package shown/provided in the website, then we reserve the right to provide a substitute holiday package of the same standard.
  5. The terms of the holiday packages may be subject to change at short notice due to certain circumstances beyond our and supplier’s control. We only act as an intermediary agent in such cases.
  6. You are advised to read the complete description of the holiday package carefully prior to booking the package. By booking the package you agree with all the terms and conditions and are bound by the conditions included in the package.
  7. Users are recommended to obtain insurance and other protective measures for additional safety.
  8. Your right to modify or cancel your order will be determined under the applicable terms and conditions. You are required to inform us in writing regarding such request.
  9. All packages are subject to availability of rooms and flights.

HOTEL BOOKING TERMS
  1. The hotel reserves the right of admission and hence may not allow the local residents, unmarried couples, unrelated couples to check-in as guests. SuperbMyTrip holds no liability of such check-in denials. No refund shall be applicable in such cases.
  2. The pictures/ information provided on our website are indicative and for reference purpose only.
  3. The primary guest must be 18 years old to be able to check-in into the hotel.
  4. The check-in and check-out time will be processed under the hotel’s terms and conditions. The hotel may charge extra for late check-out. It is subject to change as per hotel policy.
  5. The hotel will charge you for your additional personal expenses such as laundry, room-service, tips etc. at the time of check-out or before.
  6. The guests are required to present their valid photo identification proof at the time of check-in. As per the government regulation, a valid identification proof is required to be submitted by all the guests at the time of their check-in. Documents accepted for photo identification proof are driving license, passport, and voters card. Please note that the PAN card will not be accepted as a photo identification proof.


Cancellation Policy
  1. Cancellation of hotel bookings can be done online as well as by contacting our call centers.
  2. Only the cancellation requests made online or via Mobile phones will be entertained. We will not be responsible for any cancellation made directly with the hotel or done via any other medium, including but not limited to sms.
  3. Even if you don’t check in at the hotel, the hotel will still charge you for their Room Booked and deduct the full cancellation amount that you have paid.


Refund Policy
  1. Refund will be initiated by us within 48 hours of receiving the request.
  2. Refund will be processed as per the hotel's policy, and apart from that we will charge a cancellation fee of Rs.300.
  3. The refund request can take up to 5 to 7 working days to process and to credit the amount in the bank account.
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